Responsible Gambling.

betjuego promotes responsible gambling and believes in the game as pure entertainment. You can play on www.betjuego.co in a healthy, controlled and safe way.

Sometimes you lose, but it is part of the game. Betjuego advises you to play responsibly, for the fun and entertainment, leaving aside the pure chance of winning. Do not let playing the games interfere or impact your family or work life.

betjuego has developed different tools to help the players to play responsibly and to enjoy their experience. Unfortunately, this is not always enough and some players are more fascinated by winning than many others, not perceiving the risk that lies behind uncontrolled playing. Gambling for some may become compulsive and the users lose the sense of the frequency of their play and do not think about the risks, including their financial loses.

WHAT ARE THE WORRYING SIGNALS?

The first step in fighting compulsive gambling is to recognize that you have a problem with gambling addiction. We recommend you do self-assessment regularly by answering the following questions:

  • Are you excessively absorbed by gambling (for example, are you constantly reliving past gambling experiences, evaluating or planning the next game venture, devising ways to get money to play with)?
  • Do you need to play more and more money to achieve the desired excitement?
  • Have you tried to reduce, control or stop gambling, but without success?
  • Are you restless or irritable when you try to reduce or stop gambling?
  • Do you play games of chance to escape problems or to alleviate a depressed or unhappy feeling (for example, feelings of guilt, anxiety, depression)?
  • After you lose, do you come back often to play again (chasing your losses)?
  • Do you conceal your involvement in gambling when talking to your family or friends?
  • Have you committed illegal actions like forgery, fraud, theft or embezzlement to finance gambling?
  • Have you jeopardized or lost a significant relationship, work, or educational or career opportunities for gambling?
  • Do you rely on others to find money to alleviate a desperate economic situation caused by gambling?

If you have answered positively to any of the self-assessment questions, do not hesitate to contact us VIA e-mail address: xxxxx@betjuego.co  or call us in confidence on xxxxx.

18+ ONLY

To register and play on betjuego.co you must be of legal age. Those under the age of 18 cannot open a game account. We also recommend that you log out of the game portal every time you finish playing and keep your login data secure and to prevent minors from accessing it, particularly if you live with the minors. There is security software that restricts the access of children or minors in general to websites; you can try CYBERsitter  and  Net Nanny .

betjuego gives everyone the opportunity to play safely. In line with the requirements of the public gaming sector in Colombia we have developed a self-control system which can help you manage the propensity to play which will come into action as soon as you open an Account on betjuego.co.

SETTING LIMITS IN YOUR ACCOUNT

After opening the game account you will be asked to set the limits, so only after you have set and saved them, you can continue with other operations. You can determine the limit of money you can deposit into your Account daily, weekly or monthly. You can change the saved limits any time by accessing My Account and clicking on “Account Limits” section. If you want to lower your limit, this change will be immediate. If at any point you want to increase your limit, this change will apply only 72 hours after we receive your request for the increase and additional confirmation you want to proceed.

If you reach the set threshold within the time you set (e.g. daily limit), you will not be permitted to deposit more money into your account or place more bets on any of the games.

The betjuego system will never allow the transfer of credits to participation between gambling accounts and participation in the games without funds in your game account. betjuego does not offer any kind of credit to play.

 SELF-EXCLUSION 

Self-Exclusion is a mechanism that allows you to exclude yourself from any game operation for a specific period of time.

By setting the Self-Exclusion for a predetermined time, you decide to suspend your gambling activity temporarily, for a certain period of time from the day you activate the option: 24 hours, 1 week, 1 month, 3 months, 6 months, 1 year, 2 years and 5 years. You can then choose the products (the games) you want to self-exclude yourself from (if you tick “All Products” you will be self-excluded from all the games).

Once you decided to Self-Exclude yourself, this decision cannot be reversed.

Self-exclusion has immediate effect and during the chosen period it will not be possible to make new bets or make new deposits into your Account, but the matches in progress on which you placed bets can be brought to a conclusion according to our rules.

Set a self exclusion period here

CLOSE YOUR ACCOUNT

You may want to close your Account all together and this is easily accessible option through My Account. Please note that you will have to withdraw all the money you may have in My Account before we will process Close My Account request. You will be able to re-activate your account by contacting our Customer Support team after at least 6 months have expired from the time you close your account but you will not be able to register a new account with betjuego at any time.

A FEW EXTRA TIPS

Play games on betjuego.co for entertainment and not as a way to earn money!

Control the time you spend on the gambling sites and the money you spend. You can always set the limits on betjuego.co.

Only play with the money you have and are willing to lose. Remember, there are no guarantees for a win.

Do not come back for more to get back what you lost.

Do not let gambling interfere with your social and family life or impact your job. If you think this is happening, talk to us or seek help from other resources (we list them here at the end).

Never play under the influence of alcohol or strong medication, or just to lift your mood if you are feeling depressed or recovering from the gambling addiction.

If you need help…

Call us any time to discuss your concerns about your gambling patterns on xxxxx. We will treat your information and disclosure confidential and will advise you on the tools you can use on our site to restrict your pattern of activity.

You can also visit the following websites for more information:

GamBlock (http://gamblock.com/)

Betfilter (http://betfilter.com/)